Returns and Refunds Policy
This Returns and Refunds Policy was last updated on the
16 April 2016.
At Teddy Trips we pride ourselves on having a generous
returns and refunds policy.
This is becuase we believe in what we do and that the vast majority
of our customers will be 100% satisfied with our product.
If not, you get your money back. It's that Simple.
If you are not satisfied with something we do - for whatever reason -
please do get in touch with us and we'll try and work something out.
We don't bite! :-)
Our Returns Policy in short
- Contact Teddy Trips before returning any items
- You can return the product within 30 days of delivery
- The product must still be in a "new" condition
- To avoid any Customs charges please clearly mark
the package 'RETURNED GOODS'
- Want to switch to another product?
That's fine, just contact us!
- If a package is unclaimed you might have to pay a handling fee.
Please contact Teddy Trips first before returning any items. You can
reach us on
We usually respond to emails within 24 hours, but weekends might be a
It is appropriate that the customer controls the return delivery
to make sure that the process is problem free.
At the point of the complaint or problem, the customer should contact
Teddy Trips first and give the relevant information and the reason
for the problem.
You can return the product within 30 days of delivery. The product must
still be in "new" condition (meaning unused).
If the product is ruined or used the product will not be refunded.
Make sure to include your contact
information with the returned item and, if possible, please provide
us with a tracking number. Teddy Trips suggests you get a receipt and
a package ID for the return from the delivery service, as it makes
it easier to follow the return shipment if needed. Do NOT use Express
Delivery options to return items to us. Express costs cannot be refunded.
We accept the return of items if they are also either faulty or
incomplete (e.g. if the passport or some other
item is missing from the box). However we will reserve the right
to ignore any items returned to us after the initial 30 day period has
experied. In this instance, no refund is usually applicable either.
Teddy Trips will make a refund of eligible returns. If you paid by
invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail
it to us along with a brief description of your case.
Returning A Package
If a returned item is to be shipped internationally, please clearly
mark the package 'RETURNED GOODS', to help avoid any Customs charges.
Teddy Trips is NOT responsible for any return Customs charges made.
Any charges incurred are the responsibility of the customer.
Changed your mind? Want to switch to another product?
Please e-mail us
provide your customer information, and tell us about the alternative
product you would like in exchange. Easy!
If the product is lost, or, upon receiving it, you notice that the item has
been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days,
Teddy Trips reserves the right to charge you a handling fee to cover
return shipping and freight companies' administrative costs.
Online Refunds Policy for Damaged, Defective or Incorrect Goods,
or returns made within the Seven Day "Cooling Off" Period
Customers returning an item because of an error on our part or because
it is damaged, incorrect or defective, will be refunded the
full cost of the original product plus any delivery charges incurred
in sending the item back to us. However, we will refund only
standard postage charges for return items (in other words we won't
pay for express return deliveries). This policy will also apply to
the "seven day cooling off" period allowed by EU law for any
deliveries made to EU countries.
Refunds Policy for Items Returned Within our 30-day Guarantee Period
Where our customers wish to withdraw from their purchases within 30
days of receipt of delivery, and there has been no error on our part,
we will refund the full cost of the item, but not any return delivery
charges. We think that's fair, and we hope you do too. If however
you are exchanging one product for another, then return postage costs
will be paid.
Questions Regarding our Refunds and Returns Policy
The Teddy Trips Team